Support
We are here to help. Find answers below or reach out to our team directly.
Contact Us
For any questions, issues, or feedback, email us at:
luv@lotushealth.appWe aim to respond within 24 hours.
Frequently Asked Questions
How do I connect my wearable device?
Open the app, go to Settings, and tap 'Connected Devices'. Follow the prompts to connect Strava, Garmin, WHOOP, or Apple Health.
How does the AI coach work?
Lafe uses AI to analyze your fitness data, recovery metrics, and training history to generate personalized workouts. Your coaching adapts over time as the AI learns your preferences and progress.
Is my data private?
Lafe uses health and fitness data to provide the features you choose, including AI coaching. We limit what we send to each provider, do not sell personal data, and provide controls for deleting AI memories, conversations, or your whole account. See our Privacy Policy for full details.
How do I cancel my subscription?
Subscriptions are managed by the store where you purchased. Cancel Lafe in your Apple App Store or Google Play subscription settings. Deleting the app or your account does not automatically cancel store billing.
Can I export my data?
Yes. Go to Settings > Privacy and tap 'Export My Data'. You will receive an email with a full export of your account data.
How do I delete my account?
In the app, go to Settings > Account Details and tap Delete account. If you no longer have the app, use our web account-deletion page to submit a request without reinstalling it.
The app is not working correctly. What should I do?
Try closing and reopening the app. If the issue persists, email us at luv@lotushealth.app with a description of the problem and your device model.